Internship Customer Service (m/w/d), Berlin

Job description

We are a young and ambitious e-commerce startup that is growing at a very fast pace. Since the foundation of Mister Sandman in July 2015 we are completely funded by our own operative cash-flow. With the mission of delivering quality sleep products at fair prices, easy and fast we started with one mattress and developed a broad catalogue of bedding items. We are presently active on over 15 online platforms and constantly looking for opportunities to broaden our reach. We are presently focussed on France, Germany and the Netherlands and planning to expand further to other international markets.

We need your support to actualize our vision of bringing dreams to our customers all over Europe. Be part of our success and continue our history as a team member!

Start date for this position: December 2022 or later

Tasks

• You are the first point of contact for our company and actively contribute to shaping our customer relationships
• You take care of our customers' inquiries via email
• You advise customers on our product portfolio as well as on the order and returns process and support them in the handling process
• You drive independent projects to optimize our service further
• You work closely with the internal departments.

Requirements

• Registered studies in Berlin or the surrounding area
• German language skills on B2 level, another language is an advantage
• Strong communication skills, solution-oriented action, and a portion of composure
• Reliable, diligent as well as service & customer-oriented way of thinking
• Confident in handling MS Office.

Benefits

• A paid internship (3-6 months)
• An exciting work environment with a steep learning curve and responsibility for your own projects from day 1 on
• The opportunity of developing your professional and personal strengths as well as to bring in your own initiatives and ideas
• The typical startup atmosphere in the heart of Berlin with free drinks & fresh fruits
• The possibility to stay as a working student or full-time employee if it's a match from both sides

We are looking forward to your application!