Front Office Manager

For our client, a 150 rooms hotel in Antwerp, we are looking for a Front Office Manager. The property is ideally located in the City and is part of a fast growing Investment Company with an amazing investment plan for its properties (Renovation + Rebranding).

The FOM will be involved in all aspects of the front desk operations and will be a key person of reference for employees and clients.

Position is open for candidate looking at their first appointment as FOM. Candidate will need to be hands and proactive.

The Mission:

Coordinate and manage Front Office department staff in coordination with supervisor.

Perform registrations as well as acceptance, processing and verification of reservations; also verify overbookings and available options.

Monitor the cost budget and revenue budget of the lodging

Implement and update internal quality management system.

Be co-responsible for internal coaching, cross-training and onboarding of new Front Office employees.

Requirements

If you know how to greet people warmly, if you like to entertain and if you are passionate about the hospitality industry, you are at the right place. We also expect you to enjoy working in multicultural teams and to be willing to work in different departments to ensure that our guests have a pleasant stay.

In addition, you are outgoing, have good communication skills, a neat exterior, positive charisma and good manners. Your positive qualities also include a high level of quality awareness and service orientation, and you aim to continue to develop.

You are happy to accept responsibility, and you enjoy coaching, challenging and encouraging those who work with you. You have excellent social skills, are an experienced leader, and continually strive to develop yourself and your staff.

Benefits

• Full time contract
  
• Competitive Package + Benefits
  
• The opportunity to join a fast growing Group of Hotels