IT Coordinator

Background:

Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, governance and post-crisis stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

Position Summary:

Creative seeks an Information Technology Coordinator who will support all information technology needs for the Middle East programs managed from Berlin, Germany. Specific responsibilities include information security and use according to Company's policies, program and system design and configuration, troubleshooting IT issues and systems (online file sharing systems, internet, etc.). The Coordinator will handle all IT needs for the combined Berlin office and will also support individual staff members in the Middle East with their IT needs across both programs.

Reporting and Supervision:

The IT Coordinator will report to the Operations Manager, and will coordinate closely with the Chief of Party and other team members, in addition liaising with HQ, to support program team needs.

Tasks

Primary Responsibilities:

Create and manage cyber security management architecture.

Ensure maximization and continued of network performance by monitoring and troubleshooting problems and outages.

Manage the program service component of IT troubleshooting users hardware and software issues; minor repairs.

Examine existing IT systems, storage structure and business models and make suggestions for improvement.

Manage data organization and access permissions to ensure data privacy based on need-to-know principle in coordination with senior management team.

Ensure that all staff are adhering to Company's internet and computer usage policy.

Undertake ad-hoc duties upon request from program staff.

Establish and oversee the networking environment by designing system configurations directing system installation, defining, documenting, and enforcing system standards.

Participate, where possible, in program strategy and planning sessions to offer IT solutions to programmatic challenges.

Requirements

Minimum Skills & Qualifications:

High School diploma required. BA degree or current enrollment in university highly desired;

Must have 4 years of general work experience, and 2+ years of specific experience related to IT;

Ability to work well in a team environment as well as independently;

Ability to multi-task under tight deadlines;

High level of knowledge of Microsoft programs (Excel, PowerPoint, MS project, etc.) and software applications (.Net, Oracle Database Administrator Level, SharePoint Administrator Level, Teamviewer, etc.) and any other relevant infrastructure required for the assigned system environment;

Professional-level English is required; and

Familiarity with Arabic is desired.