Flexara SME

Role : Flexara SME/Flexara (Appbroker)

Location : Wilmington, DE (Remote)

Must-Have

Minimum 7+ years of overall experience

Minimum 3+ Years of relevant experience in SAM tool (i.e., App broker / FNMS) implementation, Upgrade and migration

Support catalog creation and maintenance process, Standard template loading into App Broker, Syncing to ServiceNow, Icons & icon syncing

Managing Catalog permissions

Maintain activate or deactivate catalog items in the ServiceNow service catalog

Maintain Catalog Categories to catalog hierarchy in ServiceNow

Manage and configure License reclamation rules & policies

Coordinate with stakeholder to support new catalog item creation

Support on Catalog item change deployment from dev/test to production

Co-ordinate with respective application and packaging team for catalog creation

Able to understand the Workflows within Service Now and between ServiceNow and Flexera

Ability to create technical documents (high-level design, low-level design, workflows etc.)

Strong communication skills (English language)

Ability to effectively work with global team members

Good-to-Have

Have done minimum 2-3 App broker/ FNMS implementation and integration independently

Hands on experience on SAM tool integration with different business applications (ITSM tools ServiceNow, Remedy, Active Directory)

Ability to create and define detailed project plans

Responsibility of / Expectations from the Role

1 Support work to be carried out as per SOW.

2 Handle App broker implementation, Integration, Migration, Upgrade independently or minimum support

3 Configure and document technical aspects of implementation, Integration, Migration, Upgrade