Parts Distribution Coordinator

Description:

Provides and assists dealers, factories and marketing units with information concerning service parts and their applications in regards to product availability, unshipped orders, parts identification, defective or mixed stock, and pricing or system problems. Duties: Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts. Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders. Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability. Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts. Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system. Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week.