Job description
- The ideal candidate is an experienced ServiceNow developer with firsthand preferred technical expertise across the ServiceNow Platform, specifically including the GRC (Audit, Policy Compliance, Risk Management, and Vendor Management).
- The ideal candidate will be responsible for All code movement to Production from lower instances following SVB change/release management policy, reviewing technical documentation, be the first point of contact for any production issues.
- Act as ServiceNow Admin lead and make sure overall platform stability and availability of GRC. ITSM, HR modules.
- The role will act as lead service administrator and participate operation review and making sure ServiceNow platform infra are scaled up to handle user volume.
- Good knowledge on GRC foundation data entity, class, Integrations, scripting.
Other responsibilities include but are not limited to:
- MID server configuring and maintenance
- Work on break-fix / Incident. Act as L1/L2 of ServiceNow GRC issues
- Solid troubleshoot issues
- User access, role and group management
- Developing/configuring solutions
- Coordinate and manage system/user acceptance testing
- Support Data certification
- Plugin installations, cloning of instances
- Experience integrating ServiceNow with external systems through SOAP or REST web services
- Responsible for platform upgrades, patch, hotfix of ServiceNow platform
- Stays abreast of emerging technologies and trends in ServiceNow
- Oversee and assist with ServiceNow administration and operations activities, including resolving incidents, problems and user requests.
- Build automation, integrations or other capabilities to ensure efficient processes and solutions.
Work Experience and Qualifications:
- ServiceNow development/Admin experience in GRC is a must.
- Minimum Bachelor's degree in an IT related field or equivalent experience
- ServiceNow Certified System Administrator (strongly preferred)
- Familiar with standard software development concepts, practices, and procedures including code management, quality gates, and SDLC documentation
- Knowledge of ITIL disciplines
- ServiceNow Administration/Developer experience
- Solid understanding of the ServiceNow platform and other modules (ITSM, ITOM)
- Good understanding of Risk Management and Cyber Security processes
- Strong interpersonal skills, written and verbal communication
- Must thrive at working in a fast-paced and dynamic environment while collaborating with remote teams
- Detail-oriented, flexible with the ability to meet tight deadlines
- Strong analytical, estimating, and problem-solving skills; takes a logical, analytical approach to problem-solving and pays close attention to detail
- Ability to present technical information in a way that non-technical management and staff will understand