Service Desk Technician

Job Title: Service Desk Technician

Location: Nashville, TN

Contract: 6+ months

Description:

• Should have excellent communication and English speaking skills
  Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  Listen attentively to customer needs and concerns; demonstrate empathy.
  Knowledge of basic computer operations.
  Courteous with strong customer service orientation.
  Dependable with proficient attention to detail.
  Good listening and responding skills.
  Should be willing to take up challenges and go extra mile to perform work responsibilities
  Should have great interpersonal skills and ability to perform under pressure
  Should have experience in a Technical call center / ISP Help Desk / Technical Help
  Desk.
  Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.