French Customer Care Success & Retention Representative

Are you adventurous and want to take the next step? Relocate to Barcelona! Start your next adventure by relocating to Barcelona, experience the way of living there, get to know the city, the diverse population, the culture, the history and the cuisine. Enjoy everything that Barcelona has to offer while also developing on a professional level by starting a new job. Do you want to start your next adventure? Then this is the position for you!

We are looking for a group of highly-skilled professionals to join as Customer Care Success & Retention Representatives with french.

As a Customer Care Succes your responsibilities will be:

• Customer support related to automotive products & services (car parts ,maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.

• Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.

• Onboarding Support to new customers (doubts, incidences).

• Retention and engagement of existing customers.

• Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.

• Upselling and cross selling while attending inbound calls of existing customers.

• Constantly update our CRM system with all relevant information collected during customer service activities.

Requirements

To be successful in this role you need:

• C2 level of French plus level of English B2

• Strong customer orientation.

• Business and goal orientation.

• Previous experience and roles in the Contact Center or Back Office environments.

• Administrative and finance related background (payments, invoicing, purchases orders, collections etc.).

• Strong negotiation skills and business orientation.

• Marketing background or social media previous experience is a plus.

• Excellent soft/ written skills.

• Negotiation skills.

• Digitalization and innovation mindset.

• Assertiveness.

Benefits

What do we offer:

• Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project)

• Established career path to grow within the company.

• Employment with the world's largest provider of contact center services

• Excellent work environment, great colleagues and personal development.

• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

• Continuous training and development program

Location

Barcelona, Spain