CRM Manager United Kingdom (f/m/x)

We have an exciting opportunity for a passionate, results-driven CRM specialist. Working with the global Senior CRM Manager, you will own the end-to-end planning and execution of the local CRM program for the british brand Cruise1st of our popular online cruise travel agency.

Tasks

• Work with the global Senior CRM Manager to develop and own the end-to-end CRM Roadmap
• Deliver on leads and revenue targets from our existing customer and marketing subscriber base
• Focus on critical daily/weekly email marketing optimization and expand our direct mail and 1-1 messaging capability
• Optimize CRM performance by coordinating the product and offer selectionDrive flawless execution of all CRM campaigns throughout the customer journey stages
• Continuously look for ways to improve campaign reach, deliverability, engagement, customer retention, and CLV
• Manage the collection of our Cruise1st Voice-of-Customer Feedback from the website platform and via survey tools
• Analyze and report on customer feedback about CX pain points and successes
• Develop hypotheses for new CRM targeting, offers, design, messaging, timing, and frequency and perform A/B testing to recommend optimizations
• Grow retention and CLV to efficiently scale our Cruise1st UK customer base

Requirements

• Experience in customer relationship marketing and customer retention in an e-commerce environment
• Excellent writer with impeccable grammar skills
• Expert knowledge of best-practices email marketing
• Strong background in other CRM channels such as direct mail and 1-1 messaging platforms
• You have worked with Email Service Providers (ESPs) experience with emarsys is a plus
• An entrepreneurial mindset, strong communicational and analytical skills
• You speak English on a native level

Benefits

• A 100% remote job with no commuting and flexible working times
• A complete hardware package that we send to your home
• A dynamic environment with a start-up atmosphere and room for your own ideas
• To accompany Dreamlines on its way to becoming the global market leader
• A competitive salary and employee travel perks and discounts