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Customer Service Rep

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الوصف الوظيفي

Hi,

I'm Siddarth from Enterprise Solution and I am reaching to you for a position of Customer Service Rep

If agreed, please attach your updated resume, and reply to this mail " Yes I Confirm".

Role: Customer Service Rep

Location: St. Petersburg, FL 33716/Little Rock, AR 72211/Cedar Rapids, IA 52402/Plano, TX -75075

Duration: Full time

Responsibilities

  • Communicates with customers regarding service request or problems; documents, evaluates, and resolves customer's inquiries.
  • Evaluates and analyzes documentation thoroughly to determine claim processing according to policy/certificate provisions and state regulations with limited authority limits
  • Analyzes any additional information/documentation received to determine how to proceed with a review of a claim under supervision and determines methods of obtaining information from alternative sources
  • Manages the review of a claim and the outside sources used in the review
  • Thoroughly documents all contacts and conversations; follows up as required.
  • Corresponds verbally and in writing with claimants, medical providers, medical examiners, and law enforcement when needed.
  • Works with other departments to complete customer requests as needed and minimize escalations.
  • Gains proficiency in various administration and automated workflow systems.
  • Monitors claims for fraud and proceeds accordingly
  • Represents Transamerica with professional pride to internal and external customers.
  • Consistently meets/exceeds set quality and productivity metrics.
  • Functions w/in a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
  • Qualifications

  • High School diploma or equivalent.
  • Up to 2-year experience in claims.
  • Strong organizational, problem solving and analytical skills. Flexible and adaptable to change as well as multitask skills.
  • Fundamental computer knowledge and maneuverability within window applications.
  • Basic understanding of Microsoft office suite, specifically Word and Excel.
  • Preferred Qualifications

  • Associates degree preferred.
  • General understanding of life and health insurance, retirement, annuity and investment products a plus.
  • Experience working within a computer mainframe a plus.
  • Behavioral & Leadership Competencies

    • Ability to maintain confidentiality of customer and company information.
    • Ability to work independently and seek additional opportunities when able.
    • Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels
    • Good verbal and written communication skills

    نوع التوظيف

    دوام كامل

    نبذة عن الشركة

    100 موظف
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