Sr. Developer / Lead position

The general scope of the work for this position is as follows:

• Understands technical and functional design requirements for ServiceNow.
• Provide High Level Design and technical solutions for ServiceNow implementation.
• Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies.
• Experience with Domain separated experience setup and configuration.
• Design and Architect ServiceNow CMDB and Discovery Jobs.
• Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes.
• Should have designed and developed Integrations of ServiceNow with 3^rd party tools and Monitoring tools.
• Should have experience with DevOps tools integration and automation trigger capability.
• Understands the workflow engines.
• Create prototypes for client engagements.
• Identifies system deficiencies and recommends solutions.
• Understands the necessity of and contributes to coding standards.
• Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
• Participate in business meetings with various stake holders.
• Take corrective actions based on the customer satisfaction surveys.
• Drive service improvement programs.
• Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
• At least 10+ years of experience in Design and Implementation of ServiceNow .
• The candidate should be trained in ITILv3 foundation certified.