Technical Writer - I

Responsibilities:

• Excellent employment opportunity for a Supply Chain Specialist/ Technical Writer in the
  La Verne, CA area.
• 5 days onsite to start. POSSIBLE change to 3 days onsite/ 2 days Work from Home after onboarding and training.
• Home office supplies (Monitors, Printers, etc.) will not be provided
• Analyze information required for the development or update of policy, procedure and form documentation.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed
• Review and/or copyedit content developed by other members of the team.
• Determine the clearest and most logical way to present information while also following company provided technical guidelines
• Coordinate and maintain the sales order entry processing function orders, acknowledgements, invoicing, credits etc.
• Dealing with queries from Customers or Sales Team in a timely manner
• Provide support to commercial Team with timely responses to enquiries
• Be familiar with Products and Processes to facilitate swift responses to customer enquiries.
• Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios
• Maintain accurate and organized customer files for all orders, business reviews etc.
• Timely preparation of weekly/monthly metrics as set out by site management
• Ensure full compliance with regulatory requirements.
• Ensure Quality and EHS policies and procedures are adhered to at all times
• Any other duties as required from time to time by your Manager

Experience:

• Third level Diploma / Degree in Business, English, Communications, Technical Writing or related to Supply Chain Management
• 3-5 years Previous experience in a Customer Service or Technical Writer role
• Excellent organizational skills
• Excellent understanding of MS office
• Experience within a Pharmaceutical (or regulated industry) and Supply Chain environment preferred.
• Strong communication and interpersonal skills with an ability to influence in a positive manner
• Understanding of Quality Management and compliance systems within the Pharmaceutical industry
• Ability to manage and drive projects to completion
• Ability to work within a dynamic Team environment