3. Good Communication skills in written as well as oral.
4. Good typing skills(just for non-voice process).
5. Ready to work in night shifts.
6. Minimum qualification in graduation, under graduation is also ok for call centres or small MN.
7. Interpersonal skills, Fluent English(for voice process) Inbound Voice process / Outbound Voice Process
Check your typing capabilities, attention to details, accuracy, efficiency, ability to meet with deadlines.