Call Center Agent ( m/f/d) native English Speaker UK/US/CAN/IRL/AUS/NZL

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions including self-service, artificial intelligence (AI), automation and data-driven analytics with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

We are currently searching for customer service representatives (m/f/d) with English for the UK market! (onSite and working hybrid After Training)

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer, client, or third party contacts and complaints within agreed service levels. The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the client s organisation or other 3rd parties.

Tasks

• Receiving inbound calls from our client's customers, helping to resolve any queries they have and upsell products/services.
• Respond to and resolve customer complaints.
• Building rapport with new and existing customers, giving the best possible customer experience.
• Demonstrating a keen attention to detail
• Working effectively as part of a team
• Adhering to company principles and values at all times

Requirements

• You have to be a native speaker from the UK/US/CAN/IRL/AUS/NZL
• Excellent customer service skills
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
• Demonstrable experience of working within a structured process
• Proficient IT Skills
• The ability to work well as part of a team
• Being flexible and open to a new challenge

Benefits

• 27 days holiday leave
• casual dress code
• free onsite parking
• pension scheme
• corporate discounts - gyms, bike leasing and more!

If you are interested in this position do not hesitate to apply today!

Job Types: Full-time, Contract, Permanent