Customer Service Representative with English in native level mfd
Customer Service Representative with English in native level mfd
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
You love communicating with other people and are a helpful friendly person Then we are looking for you as aENGLISHspeaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service for RAISIN.
Start: 07.10.2024 or 14.10.2024 Location:BerlinKreuzberg Weekly hours: 30 40 h
Working hours: Mon Fri between 08:00 AM and 6:30 PM no weekends
Salary: 2.152 2.402 /month (Fixed salary 2.152 /month at 40h/week performance bonus up to 250 /month)
Tasks
- Advising our Englishspeaking customers by telephone and email
- Solving queries quickly and competently to increase customer satisfaction
- Processing and resolving customer complaints
- Building relationships with the new and existing customer base
- Adhering to the principles and values of our company
Requirements
- Fluency inEnglish (C2level)
- Excellent customer service expertise
- Previous experience in a customer focused or sales environment previous contact centre experience is desirable
- Demonstrable experience of working within a structured process
- Proficient IT Skills (MicrosoftOffice)
- The ability to work well as part of a team
- Being flexible and open to a new challenge
- Willingness to learn and eagerness to learn
- Empathetic and socially competent personality
- Valid work permit for Germany
- Willingness to work in the office in Berlin
Benefits
- Permanent position with 27 30 holiday days (depending on length of service) special leave for private occasions
- Number of hours per week that suits your life: 30 35 or 40 hours per week possible!
- Employee benefits with added value: exclusive shopping discounts bike leasing maximum capitalforming benefits (40/month) company pension scheme subsidy for job ticket taxfree voucher card with regular topups for attendance company anniversaries and much more
- Get to know your team better at our summer parties!
- Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
- We have great people working for our good: MaxPerts Works Council Representative Council for Severely Disabled Employees
- Health & Mental Health: With numerous health initiatives we ensure that you stay fit and can relax with us (global wellness programme own fitness app discounts at Wellhub etc.)
- Sustainability: We protect our environment with efficient planning and productive processes (waste management water management conversion to renewable energies participation in the Science Based Target Initiative)
- International career opportunities through numerous Germanspeaking projects around the globe (Bulgaria Greece Morocco Portugal Spain Turkey Cyprus etc.)
- Optional German language classes
Sounds like the right job Take your chance and apply now!
This is what you can expect from us after you have applied:
1. our superfriendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.
2. after a successful recruitment test a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).
3. if all these steps are positive we will welcome you with a permanent position!
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digitalfirst brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
There are many special moments in life. We also have them in our everyday work because together we make a big difference! Create your best moments with Foundever!
We have a wide variety of people working for us career changers students mothers fathers people of different ages degrees of disability countries and religions as well as people from the LGBTQIA community. All people are welcome at Foundever! Where are you staying
JobID: 144130
Employment Type
Full Time
