French speaking Customer Support agent

Our Client, a fast-growing and innovative service provider with international exposure, is seeking to hire French speakers to assist clients daily via chat and email.

Tasks

• Respond to customers via live chat and emails
• Document and delegate bugs and other issues
• Troubleshoot new issues directly with their customers
• Interact with various departments (VIP, Marketing, and other) to improve customer experience
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bilingual - Native in French and fluent in English is a must have
• Eligible to work in Europe - a must have
• Previous online customer support experience - a must have
• Able to work on shifts rotation (9h00 17h30, 12h30 21h00, 14h45 23h00)
• Showing empathy and understanding
• Patience and attentiveness
• Excellent problem-solving skills

Benefits

• Relocation Package for people based in Europe
• Breakfast items daily
• Free Lunch 3 times/week
• Medical Insurance
• Personal Development allowance
• Corporate Discount Card
• Free Transportation
• Friday Drinks
• Quarterly Group events
• Referral Bonus Scheme
• Annual Bonus based on Performance

Only candidates matching the mandatory requirements will be contacted.