IT Helpdesk Technical Support Agent

Position Name:IT Helpdesk Technical Support Agent

Responsibilities:

• Responsible for helpdesk call handling of IT technical related issues
• Responsible for communication with customer for verification user's request and remote-control user's PC to solved user's problem
• Responsible for communication with customer for verification user's request and dispatch tickets to other production line or group
• Responsible for coordination between customer and backend engineers
• Responsible for tracing tickets
• Responsible for email handling of technical related issues.

Qualifications:

• Minimum 1 year working experience in helpdesk or customer service-related field
• IT background required. Familiar with Microsoft Windows operation system, Hardware and network basic elements of client
• Effective communication skills
• Good customer sense and good customer focus
• Result and Quality Orientation
• Ability to understand and perform processes-related tasks
• Good team work and team cooperation
• Fluent Japanese language listening, speaking, reading and writing skills, without accent
• Basic reading and written English

Company Description

The Company is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in Cybersecurity, Cloud, and High-Performance Computing, the Group provides tailored end-to-end solutions for all industries in 73 countries. Pioneer in decarbonization services and products, Companyis committed to a secure and decarbonized digital for its clients.