Healthcare Front Desk Associate

Front Desk Associate
Work Set-up: Onsite
Schedule: Nightshift

Qualifications:
With BPO experience of at least 1 year
Experience in a healthcare account
Experience in radiology accounts / digital imaging centers is a plus
Excellent communication skills
Willing to work in night shift schedule

Job Description:
Informs customers about available services and assesses customer needs
Gathers information, researches concerns, and provides resolution
Open and maintain customer accounts by recording account information
Assist in setting appointments for patients and double-check appointment confirmation
Answering telephone and e-mail inquiries in a timely manner.
Deferring queries to your line manager if you are unable to answer them.
Furnishing members and health care practitioners with details regarding members'
benefits