IT infrastructure & Network

Responsibilities :

• Support developing and documenting operations / infrastructure / data center services regional strategy.
• Implement, and ensure delivery of all current and future end user, infrastructure and data centers projects and business cases.
• Implement and manage current and future infrastructure and data centers related projects, and ensure delivery of project deliverables and milestones, with agreed on time and quality.
• Identify, implement and manage end user, infrastructure and data centers project changes, issues and risks, and escalate them as necessary.
• End User device (i.e. Laptops, mobile phones, peripherals, etc) demand forecasting, procurement, operations and support
• Responsible for Tech Lounge operations (New joiner technology induction, day to day support and offboarding)
• Responsible for Technology Experience and training
• Reporting as necessary for business and technology leads on projects / solutions implementation progress and BAU operations
• Monitor performance of regional Data centers components and manage / escalate issues and risks to the management as necessary.
• Design, configure and deploy infrastructure solutions, in addition to developing associated solutions cost to build, operate and maintain.
• Plan, implement and ensure delivery of infrastructure and data centers configuration, changes, releases, incidents and updates.
• Plan and ensure that the capacity of technology infrastructure including backups can deliver the agreed on service level in a cost effective and timely manner.
• Monitor and supervise the daily operations of the core infrastructure, Backup management, procurement management, data centers patching and equipment management.