6-months Customer Excellence Internship at a Start-Up ( German-speaker)

CARIFY is one of the fastest-growing start-ups in the Zurich Metropolitan Area. We aim to revolutionize the future of mobility by building the largest Car Subscription Platform in Switzerland, allowing the entire car industry to plug in. Our team is vibrant, young, and dynamic and we strive to continuously innovate and deliver the highest level of service.

Our values drive us (no pun intended ) on a daily basis. Therefore you can expect to work in an environment that promotes teamwork, the wellbeing of our employees, and a passion for winning!

Tasks

In this role you will have a lot of impact. You can show your entrepreneurial mindset as part of the Experience Team and you are going to work alongside many international, smart and friendly people.

Your responsibilities

• Responsible to create a great experience to customers from the moment they book, to the moment their cars are handed over.
• constantly looking for innovative ways to ensure that customer car subscriptions are running smoothly (insurance set up, car handover planning, servicing, tire change, etc.)
• Supporting and organising the driver pool for the car deliveries and pick ups while always striving for improvement and process enhancement
• Proactively answering questions and concerns of customers while always improving the customer experience.
• Preparing, submitting and following up on any damage cases and finding the right solutions to tackle conflicts
• Collaborate in cross-functional project teams (with marketing, sales, tech, etc) and proactively shape customer-centric solutions

Requirements

• Native Swiss-German or German speaker and proficient English; French or Italian would be a plus
• Friendly and energetic person who is looking to make an impact
• Good communication skills, and natural problem solver
• Ambitious and hands-on personality that can tackle broad-range challenges and appreciates the start up energy
• Entrepreneurial spirit and proactive person
• Fluent written and spoken French or Italian is an advantage
• Experience in a customer facing role is a plus

Benefits

• Great responsibility from day 1
• Great office facilities based in Zurich
• Possibility to work remotely
• Dynamic work environment in a young, international and motivated team
• Variety of tasks and skills that you will develop, possibility to work autonomously
• Paid internship, that can open up on a fixed position

Think you ve got what it takes? Please send us your resume and cover letter in English. Applications without a cover letter will not be considered.