صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيCan you imagine yourself at an innovative high-growth company in a role that takes your analyzing and troubleshooting skills to the next level?
We are NavVis Inc., the US team of Munich-headquartered NavVis, leader in global spatial intelligence. We are looking for a Support Engineer located in Los Angeles. This exciting opportunity will make you a critical part of our Customer Experience Team. You will be the first point of contact for our customers and partners worldwide, whenever they struggle in using our products. We will enable you to become an expert on our Mobile Mapping Systems, Processing Software and Web Services like IVION. Join the team in solving our customers' issues by investigating and summarizing the most important technical facts, testing known workarounds and finally improving our overall troubleshooting procedures to scale Support to the next level.
The Support Engineering Team, that you would join, consists of around 14 experienced professionals with a diverse set of cultural and professional backgrounds, who share a passion for hardware analysis, software debugging, and of course problem-solving.
If you are eager to use your creativity and technical affinity to strengthen our customer experience, then you just might be the person we are looking for!
A Bachelor's degree in computer science, civil engineering, electrical engineering or similar; (we are open to candidates without a degree, but a self-taught understanding of electronics and software)
Previous experience in Customer Support, no matter if from an internship, a working-student position or your full-time professional career
Your remarkable time-management skills will help you juggle a variety of tasks and projects without lowering the bar on quality
A client-first mindset and drive to go the extra mile will make you a trustworthy agent for our customers
Your fantastic communication and listening skills will help you succeed not only from a customer perspective but also with internal cross-team stakeholders
Your strong ability to understand technical details within one or more of these areas will let you succeed in no time:
User experience with Ubuntu will enable you to get familiar with our operating system
Work authorization for the US
Fluent spoken and written English
Your recruiting partner for this role is Lia Poles. You can expect to go through a screening call, and up to three rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
دوام كامل