IT Team Lead On-site (English Speaker)

Do you have valuable experience/knowledge in the IT field that you want to capitalize on? Are you seeking an international structure that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you!

What s in it for you?

• Permanent contract
• Salary aligned with your experience and the market
• Meal vouchers and private health insurance after 6 months in the company
• Monday to Friday working days
• Career opportunities

Your Future Company:An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards. Is this project not the best fit for you? Feel free to check our other opportunities in Technical Support in Barcelona or send us your CV to be considered for other projects or future opportunities.

Tasks

Your responsibilities as an IT Specialist will be:

• Responsible for line Management of the GTS Function
• Responsible for creating and providing KPI s, reports and goals
• Input into weekly team meeting agenda
• Assisting in system upgrades (including testing, training etc)
• Incident and Problem management contributor
• Assisting GTS analysts in providing first-line support when workloads are high, accountable for the backlog, coordinating the operational and/or where additional experience is required
• Responsible for running security and quality checks on the business as requested
• Responsible for ensuring that GTS and the entire team is complying with previously agreed audit controls and measures
• Supporting and contributing to the Business Continuity Plan
• Managing the day-to-day incidents and compliance of agreed service levels for requests logged via the internal ticketing tool ensuring SLA s are met
• Responding to direct escalation approaches from customers walking up, email and MS Teams
• Responsible for keeping knowledge base and team regularly updated

Requirements

Skills, qualifications and interests you need to succeed in this role:

• You have professional proficiency in English (speaking Spanish, Italian, French or German as second language will be valued)
• You have experience with service ticketing tool (GSD)
• You have experience in a service desk environment
• Thorough knowledge of Windows 10, Citrix environment, including networking components, services, and user profiles
• Ability to motivate team members and drive them to perform.
• Working on-site 5 days per week (Monday until Friday)
• You are familiar with antivirus solutions and security standards
• ITIL Oriented, ITIL v4 is very positively valued
• SLA performance monitoring and reporting
• Approachable personality and excellent communication skills
• Strong analytical and problem-solving skills
• Be happy to work independently on allocated tasks