Ab initio Support Engineer

Perform independent functional and Technical Analysis

Detect, Analyze and Resolve major or standard incidents

Communicate and work with support teams and User communities

Able to engage different stake holders and drive the issue calls and triage production issues diligently

Perform Root Cause Analysis and design service improvements

Coordinate and validate the implementation of changes

Work on all the processes defined under ITIL

Must be willing to work in shifts (no night shift) and weekends (compensatory off will be provided)

Technically lead and groom a team of support executives who are geographically distributed

Guide & groom the team to create opportunities to automate the manual work