German Administrative Support Specialist

You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

Tasks

• Tracking shipments using logistic company/couriers online tracking tools. Keeping customer/sales rep updated with delivery date, including changes.
• Ensuring that deliveries are complete and in time for planned installation dates
• Working with local country, preferred 3rd party provider, to gain a quotation based on a specific customer order and make sure that shipment and transfer from the company is synchronized with 3rd party provider
• Working with local country sales team, submit relevant 3PP requests in the proscribed tool and format and follow up to reduce customer quotation delays.
• CRM Database maintenance & support. For increased efficiency, the team will do the CRM cleaning during off-peak hours (also cleaning old/incorrect data)
• Other country/region specific non-standard admin tasks.

Requirements

• Administrative studies will be a plus.
• Native level of German.
• B2 level of English or higher.
• Experienced user in SAP/SAP CRM.
• Quick to learn new processes and tools.
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.
• Candidates must be located in Barcelona area.

Benefits

• A full-time position with working hours from Monday to Friday.
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Working environment that is modern and bright with a dynamic and multicultural atmosphere.

Location

Barcelona (Spain)