Senior Customer Experienced Specialist with Italian

The CX specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

Tasks

• Pre-Order & Order Entry
• Backlog Managment
• Claims management
• Continuous Improvement & Honeywell Operating System (HOS)
• Transition support
• Process Maintenance and Training

Requirements

• Bachelor s degree
• Business fluent in written and spoken English & Italian
• 1-2 years Customer Support and/or equivalent in supply chain / order management / OtC related experience
• Knowledge/experience with SAP
• Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We value: knowledge and experience with Salesforce

Benefits

• Possibilities to grow within the newly built structures of Honeywell
• Training and development opportunities
• Full time contract
• City center location in Katowice (great commute)
• Multinational team and management passionate about people development