Lead Customer Experience Specialist (HYBRID)

Opportunity for a Lead Customer Experience Specialist to join Honeywell Building Technologies in Katowice during this exciting time of expansion for our business. As a member of the Customer Service team, you will handle the Order to Cash process in an accurate and timely manner, ensure performance standards are met and maintained, to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis.

Tasks

Handle entry level customer related issues and concerns

Record all customer interactions into a CRM (Customer Relationship Management) Database

Process standard orders & Maintain order accuracy

Ensure all orders are entered within timeframe

Process changes and enhancements to orders

Actively participate in departmental activities and initiatives

Maintain complete customer records of all direct customers returns, orders, credits, and requests

Requirements

Bachelor s degree (or equivalent education or experience in similar roles)

Business fluent in written and spoken English

Excellent in Order to Cash Management

Strong knowledge of Microsoft Office

Experience working in a customer-facing role

Knowledge of ERP systems (preferably SAP)

Benefits

Possibilities to grow within the newly built structures of Honeywell

Training and development opportunities

Full time contract

City center location in Katowice (great commute)

Multinational team and management focused on people development

Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)

Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies are leaders in their respective industries, driving solutions that make people s lives better every day. Chances are that there are Honeywell products all around you right now.