Customer Experience Supervisor with English (HYBRID)

Opportunity for a Customer Experience Supervisor to join Honeywell Building Technologies in Katowice (Poland) during this exciting time of expansion for our business. As a Supervisor of the Customer Service team, you will responsible for commercial and operational activities: i.e. validation and processing of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

Tasks

• Day-to-day leadership of the Customer Support team, leading the team and serving as second escalation point for customer and business issues
• Driving and managing KPI s through existing tools (e.g. SAP, InContact, Sales Force) to achieve business goals and objectives
• Recruiting, hiring and talent development
• General support of external sales organization in executing business related tasks
• Ensuring business requirements are fed back into the Customer Support team and reflected accordingly in Customer Support processes
• Supports Customer Experience Excellence initiatives
• Driving strong customer-orientation and pro-active behaviour within the team
• Driving customer related improvement initiatives based on customer feedback

Requirements

• Bachelor s degree (or equivalent education or experience in similar roles)
• Business fluent in written and spoken English (any other languages will be beneficial)
• At least two (2) years of people management experience including coaching, developing and leading;
• Experience in B2B customer support and an international environment
• Good knowledge of with CRM / ERP systems (preferably SAP)
• Excellent communication skills (oral and written)

Benefits

• Possibilities to grow within the newly built structures of Honeywell
• Training and development opportunities
• Full time contract
• City center location in Katowice (great commute)
• Multinational team and management focused on people development
• Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)

Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies are leaders in their respective industries, driving solutions that make people s lives better every day. Chances are that there are Honeywell products all around you right now.