Senior Customer Experience Specialist with German (HYBRID)

Deliver business value through Right and Fast partnership

Tasks

At Honeywell, the Senior Customer Experience Specialist is responsible for the entire OtC (Order to cash) process which is order processing in ERP, management of customers, communication, contact with logistics and manufacturing, invoicing. Delivering an extraordinary customer experience by serving as the primary customer point of contact. We want you to handle the end-to-end customer experience so you will have the ownership of the process and be able to see the results of your work instantly. You will be supporting customers from various countries across Europe and will have a chance to use your language capabilities on day to day basis.

Requirements

You have:

Experience in similar roles

Experience working in a customer-facing role will be an asset

Experience in Business to Business customer support and an international environment

Experience with CRM / ERP systems (SAP)

good written and spoken English

Business fluent in written and spoken German

We value:

High level of customer orientation, dedicated can do attitude

Ability to drive improvements leading to greater customer experience, higher quality and lower costs

Strong teammates with the ability to take ownership and follow-through

Well organized with good time management, result oriented

Ability to establish relationships and networks in a virtual team environment

Benefits

Possibilities to grow within the newly built structures of Honeywell

Training and development opportunities

Full time contract

City center location in Katowice (great commute)

Multinational team and management focused on people development

We are a Fortune 100 global technology company that manufactures innovative, internet-of-things-based technologies to help companies run their operations more effectively. Our combination of software, hardware and services include technologies for aircraft that help them fly safer and more efficiently, control systems and solutions for complex petrochemical facilities and processes, connected building technologies that support smart city development, advanced worker safety equipment, and innovative warehouse automation systems.