Administrator

Responsibilities :

• Raya Data Center: one of Raya’s subsidiaries is hiring Administrator (Helpdesk):
• Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues
• Administer users’ machines remotely using SCCM.
• Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.
• Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.
• Administer help desk software “Manage Engine, SCCM, MDT, WSUS WDS, etc.”
• Recommend active directory group policies needed to control user’s behavior to enhance the overall machines performance.
• Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
• Log all help desk interactions and prepare activity reports for resolved and closed tickets
• Track and route problems, requests and document resolutions.