Network Problem Manager

Responsibilities:

• Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
• Prevents the replication of Problems across multiple systems
• PM may also be requested to discuss the technical part supporting the SM, when needed.
• Responsible for creating or suggesting RFC for permanent resolution of identified known-errors;
• Follows up issues and progress with problem owners where necessary
• Drive all problems towards root cause identification and permanent fix
• Monitors the effectiveness of error control and makes recommendations for improvements
• Reviews the efficiency and effectiveness of the Problem control process
• Maintains inventory of problems under analysis and their current progress and status