Team Leader

Key Responsibilities Areas.

Post : Team Leader

.

People/Team management and working towards delivering the required admission targets.

.

Handling team of 10 to 15 counselors and driving admissions for assigned Institutions.

.

Mentoring & encouraging team to achieve admission targets.

.

Providing daily ongoing performance coaching to enable team members to develop and perform.

.

Set performance objectives for and with employees, conduct performance review, and provide performance feedback on a periodic basis.

.

Shrinkage and attrition management.

.

Assists with the development and/or monitoring of workflow, procedures, and metrics to track employee and department productivity for Department improvements

.

Fully facilitates and leads small group meetings for employees.

.

Encourage & motivate team to meet day-to-day admission/enrollment targets without any impact to SLA.

.

Quality audits- Working on corrective and action plans for the improvement of Team’s quality scores.