DutchSpeaking Customer Service Advisor
Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages. Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance.
Job Type Onsite | Full-time
Salary R20 749 + Benefits
Relocation at your own cost to Johannesburg or Cape Town
Requirements
Fluent in Dutch (B2 - C2)
Flexibility to work shifts
Previous customer service experience preferred
Responsibilities
Responding to customer queries by telephone, email and online chats in Dutch Language
Create customer confidence and develop the appropriate solutions to increase customer satisfaction
Actively support the improvement of our customer service
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Performing extra tasks given by managers / shift supervisors as required
We are looking forward to hearing from you soon!
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Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.
Fluent in Dutch (B2 - C2) Flexibility to work shifts Previous customer service experience preferred Responsibilities Responding to customer queries by telephone, email and online chats in Dutch Language Create customer confidence and develop the appropriate solutions to increase customer satisfaction Actively support the improvement of our customer service Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Handling and taking full responsibility for customer related queries Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. Performing extra tasks given by managers / shift supervisors as required We are looking forward to hearing from you soon! --------------------- Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.