Order Fulfillment Manager

• Oversee daily order fulfillment activities to ensure customer requirements are met
  
• Collaborate with the Operations team to plan order releases and ensure inventory availability
  
• Communicate and engage with other key departments to ensure that roadblocks and obstacles are removed so that the Order Fulfillment team can support our customers fully
  
• Perform analysis of statistics or other data to measure performance against the established organizational goals and objectives; drive action and improvement as needed in underperforming areas
  
• Develop and maintain procedures, policies and standards for the function
  
• Ensure data and records are properly maintained and stored per regulatory requirements
  
• Work closely with the Operations teams to ensure timely delivery of all orders.
  
• Investigate and resolve all shipping issues including short-ships, damages, mis-shipments and lost goods.
  
• Work closely with the Product Management and Operations in managing and coordinating launches of new products which includes coordination of catalog part number set-up in the ERP system
  
• Drive cost reduction and implement continuous improvement initiatives to improve the efficiency of the team
  
• Hire, develop and facilitate training for all team members. Share knowledge within a specific area of expertise or ensure cross-training across other groups to work as a team effectively.
  
• Mentor and develop employees giving timely and constructive feedback, explaining rationale and thought process to help employees improve their skills. Document their performance in the annual performance review process.
  
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
  
• Participate in special projects and other duties as required (i.e. ERP implementation and upgrades)
  

Requirements

• Bachelor s degree in Business Administration. Supply Chain or equivalents.
  
• Minimum 5 years of experience in procurement, supply chain.
  
• Outstanding communication skills.
  
• Strong interpersonal skills.
  
• Familiar with supply chain management system.