صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيلم يكشف
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1 وظيفة شاغرة
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our Client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: Systems Administrator I
Location: Atlanta, GA 30303
Duration: 8 Months
Job Type: Contract
Work Type: Onsite
Job Summary:
System Admin level I Responsibilities and Duties
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Responsible for troubleshooting o365 and submitting tickets to DPH through portal
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.
Create and update documentation
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Minimal Education/Certification Requirements
Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.
A+ and Net+ Certification or equivalent required.
Experience using a Ticketing system
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,CNA etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration
Ability to work in Active Directory
Understanding of Cisco Meraki
TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.
دوام كامل
إدارة النظام / إدارة الشبكات / الأمن والحماية (برنامج تكنولوجيا المعلومات)