IT Customer Support Engineer

• Excellent communication and presentation skills with strong phone contact handling skills and active listening

• Ability to multi-task, prioritize, and manage time effectively

• English language is a must.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Identifying and assessing customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Analytical Skills are important