Our client is a multinational engineering manufacturer and service provider who are recruiting an electrical engineer having 5 years experience in Field Service / I&C Specialist for control systems in the Oil&Gas / Industrial Market.
Your tasks will be the following:
- Demanding duties as system and software maintenance and customer support functions mainly related to instrumentation and electrical tasks
- Checking the technical condition of the installed PROGNOST systems on-site or via remote access
- Advising our customers on troubleshooting and damage repair with final documentation
- Technical contact person on site for the global PROGNOST helpdesk team
- Support in the project-specific preparation of quotations
- Support commissioning and installation tasks for new projects/upgrades or extensions
- Working outdoor and indoor
- Travel activity to approx. 90% in KSA and GCC wide when required
- Able to work independently with online support (office and on-site)
- Advise customers of new developments (opportunities to upgrade older equipment) and requirements regarding stocking of spare parts, service requirements and techniques
- While on customer premises bring to the customer s attention any deficiencies or potential hazards observed
- Ensure all service work is completed within the allocated time frame and meets with total customer satisfaction
- Responsible for organization and administrative duties which are connected to the work
- Provide a technical report of all service work in accordance with reporting standards for each assignment
- Provide technical assistance / advise to the appointed agency
- Communicate regularly with product specialists at PROGNOST Systems.
- Act always in accordance with Company standards and procedure for Health, Safety and Environmental
- Respond efficiently to the demands of administration procedures
- To help Clients with their problems or complaints and to achieve a satisfactory solution
Job Requirements:
- You have a bachelors degree in Electrical Engineering or instrumentation.
- Excellent IT knowledge, especially of common VPN remote access systems.
- Excellent knowledge in the field of measurement technology or process automation.
- Knowledge of machine monitoring is of great advantage.
- Fluent in English, verbal and written.
- Excellent MS Office proficiency such as MS Word, Excel.
- You have a passion for customer focus, a strong service orientation, enjoy working with people from different nationalities and possess excellent interpersonal skills.
- You are of a reliable and communicative nature and have strong analytical and organizational skills.
- A high degree of independence, communication skills in discussions with international clients and a highly developed quality conscience are characterizing your personality.
5 years in field service with an electrical engineering degree and expertise in PROGNOST