Ensure that the Guest Relations department plans, and performance are within the approved budget and timescales through providing timely and accurate progress reports to the General Manager on the operational progress of the department
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, feedbacks, and action taken for service recovery, and also any staff issues
Collaborate with the Consultant/General Manager to obtain guidance on strategic/operational improvements in resort operations to deliver optimal customer experience and maximize revenue
Develop SOPs for ensuring consistency in delivery of customer experience across asset classes to ensure continuity of the island experience
Measure customer satisfaction metrics, including quantitative and qualitative responses
Serve as the internal leader and "go to" expert for all matters on sustainability and become the central point of contact for the organization's responses to questions on sustainability The Successful Applicant
Strong leadership skills and proven capability to influence cross-function teams
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا