Airport Service Agent

Passenger service agents typically work in airports,handling tickets and reservations and providing information about flights, airports, and airlines. They also may work in call centers, assisting customers with flight reservations and other questions.

• Providing information to passengers about flight times, gate changes, delays, and other pertinent information
• Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
• Coordinating with other ground staff to arrange for transportation and hotel accommodations for passengers who need assistance
• Assisting with wheelchair boarding procedures and helping passengers with disabilities board or disembark from aircraft
• Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention
• Recommending services such as food, duty-free products, pillows, blankets, or entertainment materials based on passenger preferences
• Greeting passengers at airports and providing information about flight schedules, delays, or cancellations
• Assisting passengers with stowing carry-on bags in overhead compartments or under seats
• Performing safety checks of aircraft before boarding begins to ensure that emergency exits are not blocked and that life vests are available if needed