Senior Business Application Support

Job Description

• Provide first level support for production issues across multiple applications, including problem
  identification, definition and implementation of short-term work around and coordination of long
  term software solution IT team and software Vendor.
• Ensure that the business application systems supported by the software Vendor are maintained to
  the highest possible standard with maximum levels of attainable productivity and efficiency.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• System configuration, scripting and new user administration as required Business Support
• provide user training and training materials and arrange third party training.
• Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
• Maintain ongoing communication with end-users, Business Analyst Team Leader, QA team, and
  development team (software Vendor) on reported issues.
• Data migration and testing.
• Test configuration changes in a test environment prior to pushing into production

Job Requirements

• Bachelor degree in Information System, Computer Sciences, or related field
• Minimum of 3 years’ experience in a software development context
• Preferred Previous experience in (Medical insurance System) or other business application
  HMIS, ERP is plus
• Strong critical thinking and analysis, meeting facilitation, verbal and written
  communications.
• Strong troubleshooting and multi-tasking skills.
• ITIL certification is a big plus.
• Internal Customer oriented with a good understanding of SLAs.