Guest Relations Executive - ( English - German)

Job Description

• Communicating with customers before the tour to update pick-up timings and tour details.
• To stay connected with the customers during the tour, collect feedback and comments related to it.
• To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
• Analyze and resolve customer complaints, ensuring excellent service standards.
• Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.

Job Requirements

• 1 year and above in a similar customer-oriented role.
• Excellent communication skills in English and German languages.
• Willingness to work in shifts.