IT Specialist

Job Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex workstation problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software, including telephony equipment in order to deliver required service levels.
• Assess the need for and implement performance upgrades to computers and equipment.
• Collaborate with IT Team members to ensure efficient operation of the company’s computing environment.
• Receive and respond to incoming calls, tickets, and/or e-mails regarding service problems. Participate in a rotating on-call assignment after hours and weekends.
• Answer to and perform move, add and change (MAC) requests as they are submitted by line managers and coordinated by system administrators.
• Prepare tests and applications for monitoring workstation performance as needed, then provide performance statistics and reports where appropriate.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation operations.
• Accurately document instances of computer and/or telephone equipment for component failure, repair, installation, and removal.
• Liaise with third-party support and equipment/software vendors as needed.

Job Requirements

Job Qualifications

• College diploma or university degree in the field of computer science and/or completion of a certificate program at a recognized learning institute.
• 2+ years of experience in similar IT Specialist role
• Sound technical knowledge of PC hardware and related technologies including mobile devices.
• Hands-on hardware troubleshooting experience.

Values & Competencies

• Critical thinker with strong attention to details
• High degree of professionalism and integrity
• Flexible and adaptable with proven problem-solving ability
• Demonstrated accountability and reliability in the quality and timeliness of work
• Ability to work well within a distributed team, and independently, and able to adjust to tight and changing deadlines
• Strong written and verbal communication and collaboration skills
• Positive attitude and enthusiasm for employee training and development