Customer Service Representative (US Account)

Job Description

• Manage incoming calls handling the customers’ queries and answering questions about policies.
• Resolve issues determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Implement correction or adjustments by taking the correct system actions.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints by providing appropriate solutions and alternatives with follow ups to ensure resolution.
• Conduct call backs for queries/complaints that were not resolved on the queue.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customers' needs through active listening to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.

Job Requirements

• Fluency in English is a MUST.
• Graduates, gap year students, or undergradswho can work as full-timers can apply.
• Prior experience in an English-Speakingcustomer support role of at least 1.5 years is preferable.
• Strong handling skills and active listening.
• Positive empathetic attitude with persuasive speaking skills.
• On-site module.