Service Advisor

It is the responsibility of the Service Advisor to ensure the condition of the vehicle is thoroughly checked and discrepancies noted and communicated to customers. You will record any customer requests and ensure proper delivery of the vehicle.You will clearly communicate to the customer the jobs carried out. You will qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty. You will ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations alongside achieving monthly financial targets set for labour hours, parts and other sales.