Customer Service Coordinator

Job Description

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Open and maintain customer accounts by recording account information
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Read from scripts
• Handle changes in policies or renewals

Job Requirements

• Bachelor's degree .
• 0-3 years of experience as a Customer Service Coordinator.
• Fresh Graduates are welcome to apply.
• Excellent written and verbal communication skills.
• Good time management and organizational skills.
• Good listening abilities.