• Answers inbound calls and respond tocustomerrequests
  
• Manage large amounts of incoming phone calls with in the target call duration.
  
• Use questioning, trouble shooting and listening skills to supporteffective telephone communication and help in solving thecustomersproblems & complaints to ensure achieving customer satisfaction.
  
• Receiving and resolving complaints, inquiries, or requests vis the company ticketing system.
  
• Ensure resolving all issues within the required SLA.
  
• Provide accurate, valid, and complete information by using the right methods/tools.
  
• Follow communication procedures, guidelines, and policies.
  
• Keep records of customer interactions, process customer accounts and file documents
  
  

Requirements

• University Degree of any discipline.
  
• 2-4 Years of experience
  
• Very good command of written & spoken English
  
• Very good presentation, analytical skills and communication skills
  
• Very good knowledge of Microsoft tools (Excel, word, PowerPoint)
  

Working Conditions:

• 5 days/week - Shifts
  
• 8 hours/day
  
• Extra hours (If needed)