وظائف مسؤول تكنولوجيا المعلومات في مصر

Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with market المزيد...

In this role you will:Use the troubleshooting knowledge and tools required to fix customer issueApproach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload المزيد...

Responsibilities:Take new cases and follow up on all active casesCase documentationEnsure escalated cases are getting tractionCheck mailbox to ensure that:Previous cases are not reopen/ reopen if neededEmails send to everyone about community updates and process updatesEmails related t المزيد...

Responsibilities:Take new cases and follow up on all active casesCase documentationEnsure escalated cases are getting tractionCheck mailbox to ensure that:Previous cases are not reopen/ reopen if neededEmails send to everyone about community updates and process updatesEmails related t المزيد...

In this role you will:Use the troubleshooting knowledge and tools required to fix customer issueApproach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload المزيد...

Ensure a positive and efficient customer experience through effective delivery and execution of HR services and processes. Partner with Centers of Excellence (Payroll, Compensation and Benefits, On-boarding, Immigration) to meet customer needs and implement process improvements. Co المزيد...

In this role you will:Use the troubleshooting knowledge and tools required to fix customer issueApproach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload المزيد...

Responsibilities:Take new cases and follow up on all active casesCase documentationEnsure escalated cases are getting tractionCheck mailbox to ensure that:Previous cases are not reopen/ reopen if neededEmails send to everyone about community updates and process updatesEmails related t المزيد...

الرد على استفسارات العملاء وتقديم الدعم الفني عبر الهاتف أو البريد الإلكتروني أو الدردشة استكشاف مشكلات الأجهزة والبرامج وإصلاحها تشخيص وحل مشاكل الشبكة توثيق جميع المشكلات والحلول في نظام التذاكر لدينا تصعيد المشكلات حسب الضرورة للفنيين رفيعي المستوى التعاون مع أعضاء الفريق لتحديد ال المزيد...

Assist in preparing a group risk-based IT audit plan, to be reviewed by the Group IT Audit manager. Participate in evaluating IT controls, compliance, governance, process, and risk management. Participate in IT Security assessment & Audit project assignments. Development of I المزيد...

You will be an affiliate business partner who is responsible for convincingly, and communicating and acting as a trusted advisor with a strong business understanding You will ensure high-quality Digital, Data, and IT (DDI) services and solutions are delivered to the affiliate You المزيد...

Responding to requests for technical assistance in person, via phone, chat or email Diagnosing and resolving first line technical hardware and software issues Researching questions using available information resources Advising user on appropriate action Following standard help المزيد...

1. Maintain and review the listing of all regulatory, commercial and organizational technology compliance requirements to ensure the IT group is aligned. 2. Maintain and develop the associated IT compliance control gaps documentation, implementation and testing of the entire IT compl المزيد...

The IT Service Desk Engineer position at Nahdet Misr Publishing Group is to provide reliable and efficient technical support to all employees ensuring seamless IT operations across multiple locations. This role focuses on resolving hardware and software issues managing user accounts a المزيد...

In this role you will:Use the troubleshooting knowledge and tools required to fix customer issueApproach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload المزيد...

Assisting in establishing a Project Management Office to oversee multiple projects. Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements. Outlining, defining, and initiating the project. Implementing document control policies المزيد...

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to qualit المزيد...

Follow and implement the companys data security rules to protect sensitive information. Track assets maintain accurate documentation and ensure proper inventory management.Manage and troubleshoot enduser equipment such as computer printers and scanners.Solve hardware and software faul المزيد...

Position: Senior IT Infrastructure EngineerScope:The Senior IT Infrastructure Engineer is responsible for ensuring the companys IT infrastructure remains highly available performant and secure. This includes designing managing and maintaining infrastructure components such as firewall المزيد...

Transforming business needs into functional / IT expressions. Responsible for defining User Stories and prioritizing the Team Backlog Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives. Working with المزيد...