وظائف أخصائي علاقات الضيوف في مصر

الأدوار والمسؤوليات يتواصل أحد أعضاء فريق علاقات الضيوف مع ضيوفنا من كبار الشخصيات طوال تجربة الضيافة بأكملها. من تسجيل الوصول إلى تسجيل المغادرة، يكون فريق علاقات الضيوف مستعدًا دائمًا للرد على طلبات ضيوف كبار الشخصيات في مكتب الاستقبال، أثناء الأنشطة الترويجية، والمزيد. ماذا سأفعل المزيد...

Main DutiesProvide worldclass service to guests anticipating their needs and exceeding their expectationsManage and oversee the daily operations of the front office ensuring smooth and efficient processesLead train and motivate the front office team to deliver exceptional customer ser المزيد...

What you will be doing:Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.Keep Misenplace ready for VIP arrival (Reg.cards room keys welcome drink)Provide friendly sand courteous service to guest and respond promptly to all requests an المزيد...

Guest Relations Agent:Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities programs and other services..What is in it for you:Employee benefit card offering discounted rates at Accor worldwideLearnin المزيد...

Address guests service needs in a professional positive and timely manner.Thank guests with genuine appreciation and provide a fond farewell.Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.Engage المزيد...

Act as a bridge between guests and operational departments focusing on guest satisfaction and maximising the quality of services. 2.2 Create a communication bridge between guests and operational departments. 2.3 Shed light for all operational departments through the eyes of guests and المزيد...

Perform anticipatory high level services. Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service. Keep active presence in the lobby to keep smooth operations by assisting guests المزيد...

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bel المزيد...

The candidate must be able to:Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.Achieve Quality Audit result of 95% and above through consistent documented trainingsKeep VIP folders ready for VIP arrivals and All inclusive Arrivals &# المزيد...

What you will be doing:Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.Keep Misenplace ready for VIP arrival (Reg.cards room keys welcome drink)Provide friendly sand courteous service to guest and respond promptly to all requests an المزيد...

Greet guests warmly and professionally upon arrival.Anticipate and address guest needs and preferences.Build rapport with guests and create a personalized experience.Resolve guest complaints and concerns in a timely and effective manner.Provide information about hotel amenities servic المزيد...

SummaryReporting to the Director of Operations the role holder will contribute to the performance of their area by assisting in directing ensuring the hotel meets its financial and guest satisfaction objectives.ResponsibilitiesCoordinates and ensures all guest arrivals and departures المزيد...

الأدوار والمسؤوليات يتواصل أحد أعضاء فريق علاقات الضيوف مع ضيوفنا من كبار الشخصيات طوال تجربة الضيافة بأكملها. من تسجيل الوصول إلى تسجيل المغادرة، يكون فريق علاقات الضيوف مستعدًا دائمًا للرد على طلبات ضيوف كبار الشخصيات في مكتب الاستقبال، أثناء الأنشطة الترويجية، والمزيد. ماذا سأفعل المزيد...

To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.To ensure that all VIP and Loyalty Program guest are being met upon arrival and offered the best service standards within the ACCOR standardsTo provide cou المزيد...

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bel المزيد...

SummaryReporting to the Guest Relations Manager the role holder will contribute to the performance of their area by assisting in directing and ensuring the hotel meets its financial and guest satisfaction objectives.ResponsibilitiesCoordinates and ensures all guest arrivals and depart المزيد...

Closely deal with all requests problems and needs of guests staying at the hotel and find solutions to problems focusing on guest satisfaction.Listen attentively to guests to get an effective customeroriented perspective and handle complaints properly.Handle guest complaints and المزيد...

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bel المزيد...

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell المزيد...

Job Responsibilities: Implement HR policies and procedures to ensure compliance and proper guidance for employees.Handle employee complaints effectively and in accordance with company policies and local laws.Provide advice and support to employees and management regarding workplace is المزيد...