وظائف الخدمات الإدارية والدعم في مصر

Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels Support all business teams regarding system inquires and guide them Communicate with all services providers in case of technical issues and inquires Monitor, resolve and esc المزيد...

توفير التوجيه والدعم لمستخدمي التطبيق لضمان الحفاظ على الخدمة على أعلى مستوى ممكن مع أقصى مستويات الإنتاجية والكفاءة التي يمكن تحقيقها. تقديم الدعم لتكوين التطبيق وترقياته، وتحليل المشكلات وحل مشكلات التطبيق، بالاشتراك مع المستخدمين. تصعيد تحليل مشكلة التطبيق المعقدة والحل المقترح ل المزيد...

Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.. Provide assistance to all members in the use of our computer network,workstations, and equipment. Assist with the communications and information hardware and software, المزيد...

Provide tailored services to our clients. Understand your client's business questions and devise impactful and creative methods to answer them using data. Create comprehensive UX analysis reports using raw data and Contentsquare's extracted data. Present your analysis fin المزيد...

Be an escalation point for the most complex and critical customer issues. Represent the best of Dynatrace's technical expertise in helping customers with their solutions. The ability to assist in leading all aspects of delivery (prioritization, tracking, etc.) by coordinating المزيد...

Creating a production schedule. Training new employees. Scheduling regular maintenance for equipment. Discussing budget expectations with clients. Purchasing the required materials. Ensuring that health and safety protocols are adhered to.

Collaborating on software development projects with the engineering, sales, and customer services departments. Liaising with clients and incorporating user-defined needs and feedback into application designs. Writing code and scripts for applications, as well as installing, maintain المزيد...

Ensure a positive and efficient customer experience through effective delivery and execution of HR services and processes. Partner with Centers of Excellence (Payroll, Compensation and Benefits, On-boarding, Immigration) to meet customer needs and implement process improvements. Co المزيد...

Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information. Using data to develop and optimize strategies and processes, increase profits, efficiency, quality, or security, and reduce costs. Working with internal departments to collect المزيد...

Responsible for managing the execution of the strategy, growth, and revenue contribution for the Banking sector in the Financial Services. ● Applies financing, optimization based on the customer needs. ● Ensures effective strategy execution is done through cross-functional coll المزيد...

Is in interface with customer to Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule Clarify technical contract requirements (operational, performances, usability, reliability, safety…) a المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing المزيد...

Job Description:Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues including account setup and network configurationAsk employees targeted questions to understand the root of the problem quicklyTrack computer system issues through المزيد...

Collaborate with the Calibre support team worldwide to provide tool usage demos, deployable solution packages and debugging methodologies. Collaborate with Filed/Account Teams in the tools deployment and work on customer compelling problems. Communicate with Siemens EDA product div المزيد...

Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software develo المزيد...

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic المزيد...

Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives 2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations 4. Train and direc المزيد...

Ensure environment stability, availability, security and performance through SLO’s, SLA’s and automation enforcement Develop and maintain CI/CD across a range of languages and environments. Working closely with software engineers, product owners and systems engineers المزيد...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr المزيد...