Technical Operations Trainer Technology Support

As a global leader in digital infrastructure QTS designs builds andoperatesadvanced data centers that support strategic AIcloudand digital transformation are driven by a mission to connect the world forgoodand our people make it possible. Every single day thecreativitydedicationand genuine care for our communitiesare what push us forward and make this atrulyspecial place to be.

The Technical Operations Trainer is responsible for developing managing and delivering comprehensive training programs that support the operations maintenance safety and administrative processes of QTS regional data center facilities and its operations. By blending hands-on technical instruction with program management you will ensure Technology Operations team members are consistently trained competent and compliant enabling safe reliable and efficient data center operations.

This role plays a key part in ensuring our Technology Operations teams within the data center facilities we manage are well trained up to date with procedures and positioned with success through the use of knowledge and education. With your primary focuses on delivering onboarding and technical skills training for Technology Operations employees the Technical Operations Traner will also spend a significant portion of non-facilitation time dedicated to curriculum improvement content development and learning program enhancement initiatives.

• Facilitate instructor-led virtual and hands-on training programs that support Technical Operations onboarding employee development and operational readiness. These training programs cover operational processes customer support practices tools technologies and standard operating procedures.
• Provide coaching mentoring and performance feedback to learners throughout onboarding and development programs.
• Support new hire onboarding through classroom instruction guided discussions practical exercises demonstrations and job-shadowing activities.
• Create an engaging learning environment that encourages participation knowledge retention and continuous learning.
• Assist with the creation maintenance and improvement of training materials job aids presentations learning plans and knowledge resources by working with subject matter experts senior trainers and managers.
• Translate technical concepts into learner-friendly content that supports employees with varying levels of experience and technical knowledge.
• Support the administration and maintenance of learning content within approved learning management systems and collaboration platforms.
• Help identify learning gaps and recommend supplemental training coaching opportunities or learning resources.
• Partner with operational leaders to ensure training activities align with departmental procedures and business needs.
• Maintain accurate training records attendance documentation completion tracking and certification status information.
• Schedule training sessions coordinate logistics and communicate training requirements to learners and leaders.
• Support audits and documentation reviews by ensuring training records remain organized and current.
• Collect learner feedback and assist with evaluating training effectiveness.
• Recommend updates to training materials onboarding processes and learning resources based on operational changes and learner needs.
• Remain current on Technology Operations and Learning and Development processes technologies systems and organizational standards.
• Travel up to 25% of the time to support regional training activities and onboarding programs.

• Three or more years of experience in Technology Operations Operations Support Data Center Operations IT Operations Facilities Operations or a related technical environment.
• One year of experience delivering training coaching mentoring onboarding or facilitating knowledge transfer within a professional environment.
• Demonstrated ability to communicate technical concepts clearly to diverse audiences.
• Experience using Microsoft Office applications collaboration tools and business systems.
• Ability to organize multiple priorities while supporting learners stakeholders and training schedules.
• Experience supporting onboarding or employee development programs.
• Experience in data center operations technical support network operations or other critical-environment industries is preferred.
• Experience working with Learning Management Systems (LMS) Workday Learning Articulate or similar learning technologies is preferred.
• Associate or bachelors degree in information technology Engineering Education Business Operations or a related field or equivalent working experience is preferred.
• Professional certifications related to training technical operations customer service IT industry or instructional delivery is preferred.

Skills To Get You There

• Strong facilitation and presentation skills.
• Ability to learn and explain technical processes systems and operational procedures.
• Strong customer service mindset with a focus on learner success and continuous improvement.
• Demonstrated leadership presence and the ability to mentor coach and develop others.
• Strong commitment to safety operational excellence and continuous learning.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits. This position is Bonus eligible.

In addition to a variety of benefit packages QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.