Reliability Program Manager

Milacron is looking for a Reliability Program Managerto join our team in Batavia this position you will be responsible for the day-to-day management and growth of Milacrons Reliability Program an aftermarket service offering sold with new machines and to the existing installed base. You will manage the program as a product including quoting tracking active programs through completion and renewal enabling the sales team and supporting the Field Service Technicians who deliver the program. This role will also support Milacrons broader Lifecycle Care portfolio with the Reliability Program as its primary Youll Do:Manage the Reliability Program as a product including pricing offering structure program terms and continuous improvement based on customer and field and process Reliability Program quotes for new machine orders and existing-fleet attachments partnering with Sales and Order Entry to ensure accurate pricing and active programs from sale through execution ensuring inspections are scheduled completed reported and renewed on as the primary point of contact for Field Service Technicians performing Reliability Program inspections and preventive and maintain SOPs inspection workbooks and customer-facing inspection report standards to promote consistency and quality across training and support to technicians on program procedures and the Sales team through program training collateral pricing guidance and support during customer program records in Salesforce Smartsheet and SAP and report on attachment rates program revenue completion rates and customer satisfaction to support management cross-functionally with Sales Engineering Customer Support and Order Management to align program goals and customer the management and growth of Milacron Lifecycle Care :3 years of experience in product management program management or service management within a manufacturing or industrial equipment school diploma or equivalent knowledge of injection molding machines and preventive maintenance quoting and pricing service or aftermarket in Salesforce including Field Service Lightning and/or CPQ Smartsheet and SAP or a similar ERP communication skills with the ability to work effectively with technicians sales representatives and -on experience with injection molding machine installation commissioning or maintenance managing a service attachment or aftermarket product line of reliability engineering principles preferred.#LI-AP1 #LI-ONSITE